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Distance Learning Packs

Challenging Behaviour & ConfrontationBuy Now

Challenging Behaviour & Confrontation


Aims The aim of this Challenging Behaviour & Confrontation Downloadable Distance Learning Pack is to equip each candidate with the knowledge and skills to effectively manage situation they find challenging it will give each candidate a clearer understanding of how to respond, react and cope with difficult situation in order to stay safe and confident whilst at work.


  • What is challenging behaviour
  • Causes of challenging behaviour
  • Managing challenging behaviour
  • Behaviour management theory and tools
  • Support systems and planning


Learning Outcomes

On completion of this Challenging Behaviour & Confrontation Distance Learning pack each candidate will be able to:

  • Recognise a variety of situations that could be classed as challenging
  • Recognise the signs of being challenged and implement prevention skills
  • Identify when to leave a situation and ensure the safety of all
  • Identify positive reaction and responses to those who challenge
  • Highlight situations that personally challenge
  • Develop coping strategies and tools to better manage self and others