Introduction
Aims The aim of this Challenging Behaviour & Confrontation Downloadable Distance Learning Pack is to equip each candidate with the knowledge and skills to effectively manage situation they find challenging it will give each candidate a clearer understanding of how to respond, react and cope with difficult situation in order to stay safe and confident whilst at work.
Content
- What is challenging behaviour
- Causes of challenging behaviour
- Managing challenging behaviour
- Behaviour management theory and tools
- Support systems and planning
Outcomes
Learning Outcomes
On completion of this Challenging Behaviour & Confrontation Distance Learning pack each candidate will be able to:
- Recognise a variety of situations that could be classed as challenging
- Recognise the signs of being challenged and implement prevention skills
- Identify when to leave a situation and ensure the safety of all
- Identify positive reaction and responses to those who challenge
- Highlight situations that personally challenge
- Develop coping strategies and tools to better manage self and others
