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Handling Confrontation Enquire Now

Aims

Aims This course is aimed at any worker who is required to deal with difficult people, where conflict can occur and need to develop skills to help resolve and defuse potential aggressive situations. It will help each individual to recognise their current skills and feeling and train them to use a number of techniques to help de-escalate and mange situations with more success..

Course Content

Course Content

Introduction to conflict management
Using language to defuse potential conflict
Yes sets
Presupposition
Body language passive and aggressive
Rational brain and emotional brain
Calm and the impact of tone

Learning Outcomes

Learning Outcomes

The benefits of attending this session are; increase subject knowledge, challenged thinking,enhanced confidence and improved skills. Ultimately adding quality to the lives of vulnerable people.

What our customers say

I would like to convey our genuine appreciation for the recent course you ran on “Caring Achieved by learning from Memory” (C.A.L.M). This was an exceptional course which gave genuine and practical insight on caring for individuals with Dementia in the moment. The course content was very detailed and delivered with real passion by the lecturer (Chris). I am more than happy to highly recommend this course for anyone (management, carers, relatives) caring for someone with Dementia. My team came out of the course ‘buzzing’ with ideas of how to move forward and improve our approaches to ensure consistent ‘Positive Outcomes’ for our visited clients. The lecturer was able to provide practical tools (Spotting pages, 3 Golden Rules, Thoughts/feelings/behaviour tringle, etc) and explained in simple, understandable language how best to use these and how to evidence for CQC, but more importantly how best to involve our care team in the process. To date this has been one of the most informative and passionate courses I have been on for caring for Dementia.

Andrew Crabtree
Registered Manager, Ladies in Waiting

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